Flawless: Functionally perfect. Product appears and functions like new. It is very hard to tell that it has been opened or used.

Good: Product is fully functional.

• All controls, functions, and modes work perfectly.
• Any screens are free of cracks or chips.
• Charging port and headphone jack work flawlessly.
• Holds full charge.
• Cosmetics can be anywhere from Fair to Excellent.

Damaged - Powers On: Product powers on but may have one or more of the following functional issues:

• Cracked or chipped screen.
• One or more broken buttons or knobs.
• Faulty charging port or headphone jack.
• Won't hold charge.
• Will not power on.
• One or more functions or modes not working properly, etc.

Damaged - Won't Power On: Product may have one or more of the following functional issues:

• Cracked or chipped screen.
• One or more broken buttons or knobs.
• Faulty charging port or headphone jack.
• Won't hold charge.
• Will not power on.
• One or more functions or modes not working properly, etc.

We cannot purchase water damaged items.

• Please remove any media and perform factory reset.
• Please fully charge battery.
• Include as many original accessories as possible, e.g. manuals and boxes.