Flawless:
Functionally perfect. Product appears and functions like new. It is very hard to tell that it has been opened or used.

Good:
Product is fully functional:

• All controls, functions and modes work perfectly.
• Any screens are free of cracks or chips.
• Charging port and headphone jack work flawlessly.
• Microphone and speaker working well.
• Holds full charge.
• Cosmetics can be anywhere from Fair to Excellent.

Damaged - Powers On:
Product powers on but may have one or more of the following functional issues:

• Cracked or chipped screen.
• One or more broken buttons or knobs.
• Broken microphone or speaker.
• Faulty charging port or headphone jack.
• Won't hold charge.
• Will not power on.
• One or more functions or modes not working properly.

Damaged - Won't Power On:
Product may have one or more of the following functional issues:

• Cracked or chipped screen.
• One or more broken buttons or knobs.
• Broken microphone or speaker.
• Faulty charging port or headphone jack.
• Won't hold charge.
• Will not power on.
• One or more functions or modes not working properly.

We cannot purchase water damaged items.

• Verify with your carrier that your device has been paid-off in full.

• Deactivate Find My iPhone and Turn Off iCloud Lock. Here's how.

• Remove the SIM card. Here's how.

• Deactivate service with your carrier.

• Erase your device and delete your data. Here's how.

We do not accept any devices with passwords or that are cloud locked. We verify devices have been paid off with the carriers and cannot accept devices with balances still owed.

• Please fully charge your item.
• Verify with your carrier that your device has been paid-off in full.
• Remove the SIM card and any memory cards (memory cards cannot be returned).
• Deactivate service with your carrier.
• Make sure any email accounts such as Gmail have been deactivated and are no longer tied to the device.
• Perform factory reset through your device's menu.
• Include as many original accessories as possible, e.g. manuals and boxes.

We do not accept any devices with passwords or that are cloud locked. We verify devices have been paid off with the carriers and cannot accept devices with balances still owed